RESPONSIBILITY
To Ixonos, responsibility means carrying on business profitably and with a long view, while considering economic, social and environmental factors in all operations.
For the company and its employees, the company's values-openness, learning, responsibility and productivity-define the foundation and guidelines for acting responsibly towards all interest groups as well as towards the environment. The values support everyday work, and they guide decision-making as well as human interaction, thus creating a framework for profitable business operations and for a good working environment. Ixonos aims to increase shareholder value, add value for its customers, and be a responsible and good employer towards its staff. Responsible action is a prerequisite for reaching these goals.
CUSTOMERS
A strategic partner adding value for customers
Ixonos' goal is to offer its customers superior-value solutions for developing products and services that inspire the digital experience regardless of place and time. Ixonos strives to strengthen the market position of its strategic customers by helping them benefit from new business opportunities and from the high productivity that digitality entails.
To promote Ixonos' competitiveness, the company continuously invests in customer-oriented development of its service quality, its service and solution models, its operating processes supporting international operations, and the competence of its personnel.
Furthermore, Ixonos strives to develop and strengthen a corporate culture that supports and upholds a superior service attitude. Ixonos' present customer satisfaction, which is one of the highest in its industry, is a good foundation for this. The high satisfaction among the company's customers reflects the customer-oriented, responsible and heart-and-soul attitude, as well as the enthusiastic skills, of Ixonos' personnel.
The development of Ixonos' customer satisfaction is monitored through research. Every year, an extensive survey gauges the overall contentment of customers as well as their specific satisfaction with customer relationship management; project and specialist work; the service offering; the corporate image; communications; and certain other factors related to the continuity and development of the customer relationship. According to the survey of 2008, Ixonos' customer satisfaction, which was already high, had improved slightly. Willingness again to select Ixonos as supplier had risen, surpassing the maximum value in the benchmark of research institute Market-Visio Oy. Willingness to recommend also remained on a high level.
The institute's comparison material shows that in particular, the following strengths set Ixonos apart from other companies in the industry: the ability to assume responsibility for agreed entities; the staff's ability and willingness to complete their undertakings; schedule accuracy; business benefits gained by the customer through cooperation with Ixonos; reliability and flexibility as supplier; and keeping track of developments in the IT sector.
SOCIETY
Adding economic value for shareholders and society
For shareholders, the company's increasing turnover and its result of profitable operations denote long-term growth in corporate value and in return on investment.
Society benefits from the innovative solutions that Ixonos produces, from the added value related to those solutions, and from the tax and other statutory payments the company and its employees make.
PERSONNEL
An encouraging, open and stimulating work community for personnel
Ixonos aims to be an effectively functioning organisation, comprised of skilful personnel in good form as well as of good management and a well-functioning work community.
Ixonos' values-openness, learning, responsibility and productivity-pave the way for action to develop the organization and the cohesive corporate culture. Ixonos' goal is a work community where every employee feels motivated and able to use and develop his or her skills.
Every Ixonos employee is entitled to receive open and encouraging feedback on his or her work, and to experience fair and just management that appreciates his or her work contribution. Employees must be able actively to use their influence to develop their work community. They must also be able to participate in joint decision-making, and to support their colleagues' ambitions for productivity.
In the culture Ixonos strives for, the company is truly interested in promoting the financial and mental well-being of its employees, and encourages workplace-wide, open interaction to create a comfortable, equal and diverse work community.
By acting in accordance with the company's values, every employee promotes the development of their career and of their work community, contributes to the organization's profitability, appreciates others, and is open to new ideas. As for the company, it promotes the realization of the shared values, and acts responsibly towards its personnel in seeking to shape Ixonos into a desired, valued, equal, comfortable and profit-making workplace.
EQUALITY
Legal, ethical and equal treatment
Ixonos' practices in staff governance comply with Finnish legal requirements as well as with the rules of ethics. Ixonos has a separate equal-opportunity plan specifying impartial and objective treatment of employees.
Ixonos' plan to ensure equal treatment in the work community rests on the company's values. It consists of principles to which the company has committed regarding personnel policy; recruitment; the development of working conditions; training; family leave usage; the prevention of discrimination; working atmosphere; attitude management; and stakeholder activities.